Thank you for shopping with us. We hope you love your purchase, but if you’re not completely satisfied, we’re here to help. Please review our return and refund policy below to understand your options.
Return Options
- Refunds: Receive a refund to your original payment method.
- Exchanges: Exchange for the same item in a different size (subject to stock availability).
- Return Window: Requests must be submitted within 15 days of delivery.
General Return Conditions
- You must contact us within 15 days of receiving your order to initiate a return.
- Items must be unworn, unwashed, undamaged, and returned with all original tags attached.
- Returns sent without prior authorization will not be accepted.
- Items with stains, marks, or signs of wear will not be accepted.
- Return shipping costs are the responsibility of the customer.
- Original shipping fees and shipping protection are non-refundable.
- Please double-check your return package. We are not responsible for items returned by mistake.
- We reserve the right to refuse any return that does not meet our policy requirements.
How to Return
- Contact our customer support team and provide your order number and reason for return.
- Wait for return instructions and approval before sending your item back.
- Pack the item securely in its original packaging.
- Ship the package via your local post office or courier service.
Most returns are processed within 5-8 business days after we receive your package. Refunds will be issued to your original payment method, and you will receive a confirmation email once completed.
Refund Processing
- Refunds are typically processed within 5–8 business days.
- Bank processing times may vary depending on your payment provider.
- Refunds will only be issued to the original payment method (e.g., PayPal or credit card).
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Do not return the item without contacting us first, as this may affect your eligibility for a full refund or replacement.
Contact Us
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